Booking and payment terms
Terms and conditions Gröndals Camping & Stugor
This agreement applies for renting a pitch for a tent, caravan, motorhome and renting a cottage. In cases that are beyond our control, we reserve the right to move you to an equivalent accommodation.
Check-in & check-out
- Check-in for tent, caravan and motorhomes from 1 pm on the day of arrival
- Check-in for cottages from 3 pm on the day of arrival
- Check-out no later than 12 pm on the day of departure
- In cases of final cleaning of the cottage, check-out no later than 11 am
Camping Key Europe
We are a member of SCR Swedish Camping. This means that you as a guest need Camping ID or CKE at check-in (does not apply to cottages)
How many persons are included in the camping fee?
The camping fee include one unit(tent/caravan/motorhome) + car for each pitch and up to 6 persons (adults and/or children). For extra person (above 6) will 50 SEK/person and night be added to the camping fee.
We are a family camping. To book/enter an agreement with us you must be 18 years old or older. Identification may be required on arrival. Meeting the age limit is a requirement for access the pitch and camping site.
A booking fee of 40 SEK per object will be charged for every managed booking.
When will my booking be binding?
The booking will be binding when you receive confirmation/invoice from us in writing, by email or through the booking system on the Internet. Check that the information the booking confirmation corresponds to what you have booked. If there are errors in the confirmation, please inform us as soon as possible.
24-hour sale or return
You can buy on a 24-hour sale-or-return basis if your arrival is more than 7 days away.
When should I pay?
More than 30 days before arrival – If you book more than 30 days before arrival, you may choose to pay the full amount directly or make an initial part-payment of 20% (please see dates and amount on the invoice). The first part-payment shall be made within 14 days after you have received the confirmation/invoice. The part-payment serves as a deposit and will be deducted from the final payment. If you choose to part-pay your booking and also buy cancellation insurance, the cost of this must be paid with the first payment together with any booking fee. If you have chosen to make a part-payment, the balance shall be paid no later than 30 days before arrival. Once the final payment is made you cannot shorten your booking.
30 days or less before arrival – If the booking is made 30 days or less before arrival, the full amount will be paid within 14 days from when we sent a booking confirmation/invoice, unless something else is agreed upon. Once the final payment is made you cannot shorten your booking.
Late or non-payment
If you do not make the first part-payment on time we have the right to cancel your booking. If the final payment is late and, despite reminders, you don’t pay the full amount, it will be considered a cancellation on your part and the cancellation rules will apply.
What happens if I want to leave earlier?
If you choose to depart earlier than your booking says, no refund will be made.
What applies if I want to cancel?
Cancellations must be made as soon as you know you will not be able to fulfill the agreement and booking. You can cancel verbally, in writing or by email to us. If you don’t have a cancellation insurance, no refund will be made. For cancellations with insurance please see below.
Guests who take out a cancellation insurance have the right to cancel the booking as outlined below. The cost of cancellation insurance is 250 SEK. Cancellation insurance means that you can cancel your booking 24 hours prior to your arrival and receive a refund with a deduction of 640 SEK (Cost of cancellation insurance + administrative fee).
Valid reasons for claiming on the cancellation insurance:
- Serious event outside your control occurs, e.g. severe fire or flooding of your home, which leads to you not reasonably being able to commit to your booking,
- Death, illness, or serious accident to you, your spouse, common-law wife/husband, parents, children or siblings, or traveling companion(s).
- if due to unemployment or new employment you are prevented from using your booking.
Your impediment must be proved with a relevant certificate from, for example, a doctor or an insurance company. The certificate must reach us no later than 30 days after the cancellation date. The amount of your refund will be paid no later than 10 days after you have submitted the certificate showing that you are entitled to claim on the cancellation insurance.
What are my rights?
If we breach the agreement, serious disruptions or the service otherwise deviating from the information we have given or what you could reasonably have expected, you have the right to demand redress, a price reduction or cancellation. A breach of the agreement or other service failing that is due to reasons outside our control does not entitle you to compensation according to this agreement (see the point on limits of the campsite control responsibility below). If a fault arises during your stay, it shall be reported to us immediately so that we have the chance to remedy it. If you do not report a fault, you cannot claim compensation.
What am I responsible for?
We follow the rules and guidelines from SCR (the National Swedish Campsite Associations). Infringement of the rules and regulations by you or someone in your company can lead to the agreement being canceled with immediate effect. If so, you don’t own the right to recoup any part of the rental amount.
During your stay, you are responsible to take good care of the cottage/ camping site and follow the rules and regulations that apply. You are responsible for all damage that occurs to the cottage/camping site because you or someone in your company has been neglectful. It is not allowed to use the cottage/camping site for anything else nor let more people stay overnight than what was agreed upon at the time of the booking. You must clean the cottage in accordance with the instructions. If the cottage is not cleaned accordingly,
cleaning will be made at your expense. Please note that smoking is not allowed in any of our cottages. Violation of the smoking ban entails decontamination costs for you as a tenant.
In the event of any emergency or unforeseen event not caused by – and outside of the control of the camping site (for example natural catastrophes, strikes, fires, acts of terrorism, or war), the camping site has the right to cancel any agreement and/or booking without liability to compensate for any cost it causes for the guest(s).
What happens if we do not agree?
If we cannot agree, you can receive help from, among others, one of the following dispute resolution bodies:
- Visita’s disciplinary board, the industry’s own board for consumer complaints. We will comply with the disciplinary board’s recommendations. http://www.visita.se/mittforetag/Ansvarsnamnden/
- Allmänna Reklamationsnämnden (National Board of Consumer Disputes, ARN; see address below) is an approved dispute resolution body according to the Act on Alternative Dispute Resolution in Consumer Relations. We will comply with ARN’s recommendations.
- You can also turn to the EU Commission’s online platform for dispute resolution: http://ec.europa.eu/odr We do not undertake to take part in other alternative dispute resolution proceedings than those of the National Board of Consumer Relations (ARN) and Visita but will give consideration to this issue in the event of a dispute arising. You are also free to take the dispute to a general court.
Address to ARN;
101 23 Stockholm
The Personal Data Act – GDPR
We are responsible for handling the personal details you submit in connection with your booking of a pitch (such as name, address, and phone number). We will process personal details for the purpose of administration of the bookings, payments, otherwise fulfilling our obligations and ensuring the rights according to the agreement we enter with you. The details may be given to debt collection agencies or an authority/court for collecting, determining, and fulfilling your contractual obligations. You have the right once a year, without cost and in a written request, to look at the details that have been registered, information on how these are used, from where the details have been taken, and to get information about any recipients to which the information has been given. You also have the right at any time to request corrections of any changes or incorrect information. If you give your active consent, we may use your personal details for marketing our business.
Right of withdrawal
The right of withdrawal according to the Act (2005:59) on Distance and Doorstep Selling exempts agreements on accommodation, lodging and leisure activities and you can thereby not reverse an agreement on renting a pitch for a tent, caravan or motorhome.
Contact information Gröndals Camping & Stugor
Phone: +46 (0) 485- 722 27